Privacy Policy

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name and contact information
• Date of birth and age
• Phone number and email address
• Residential address
• Government-issued ID details (for verification)

2.2 Medical Information

For medical certificate issuance, we collect:

• Medical history relevant to certificate type
• Current symptoms or health status
• Medical photographs (when required)
• Previous medical records (if applicable)
• Doctor consultation notes and assessments

2.3 Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system details
• Website usage analytics
• Cookies and tracking technologies

2.4 Payment Information

Payment information is processed through secure third-party payment processors. We do not store complete payment card details on our servers.

3.1 Service Provision

• Processing medical certificate applications
• Facilitating doctor consultations
• Issuing and delivering certificates
• Maintaining medical records for legal compliance

3.2 Communication

• Sending appointment confirmations and reminders
• Providing service updates and notifications
• Customer support and assistance
• Important service announcements

3.3 Legal and Compliance

• Complying with medical record retention requirements
• Responding to legal requests and court orders
• Preventing fraud and unauthorized access
• Maintaining audit trails for regulatory compliance

4.1 Medical Professionals

Your medical information is shared only with licensed doctors and healthcare professionals involved in your certificate issuance process.

4.2 Service Providers

We may share limited information with trusted service providers who assist us in:

• Payment processing (encrypted financial data only)
• SMS and email delivery services
• Cloud storage and backup services
• Customer support tools

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of others.

4.4 What We Don't Share

We never sell, rent, or trade your personal or medical information to third parties for marketing purposes.

5.1 Technical Safeguards

• End-to-end encryption for data transmission
• Encrypted database storage
• Secure HTTPS connections
• Regular security audits and updates
• Multi-factor authentication for admin access

5.2 Administrative Safeguards

• Strict access controls and user permissions
• Regular staff training on data protection
• Confidentiality agreements with all team members
• Incident response procedures

5.3 Physical Safeguards

• Secure data centers with restricted access
• Biometric access controls
• 24/7 monitoring and surveillance
• Secure backup and disaster recovery

7.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account dashboard or by contacting us.

7.2 Data Portability

You can request a copy of your personal data in a commonly used, machine-readable format.

7.3 Communication Preferences

You can opt-out of non-essential communications while still receiving important service-related notifications.

7.4 Account Deletion

You can request account deletion, subject to our legal obligations to retain certain medical records.