Grievance Redressal Policy

At EasyMedicalCertificate.com, we are committed to ensuring a seamless and satisfactory experience for our users. However, if you have any grievances, concerns, or complaints regarding our services, we are here to address them promptly and effectively.

This Grievance Redressal Policy outlines the process for submitting and resolving grievances.

1. Objective

The primary objective of this policy is to:

1. Provide a transparent and fair mechanism for addressing grievances.
2. Ensure timely resolution of user complaints.
3. Continuously improve our services based on user feedback.

2. Scope

This policy applies to any grievance related to:

1. Issues with medical certificates issued by our platform.
2. Problems encountered during consultations or service delivery.
3. Payment-related concerns or disputes.
4. Website functionality or accessibility issues.

3. How to Submit a Grievance

If you have a grievance, please contact us through any of the following channels:

Email

Send your complaint to: complaints@easymedicalcertificate.com
Please include the following details:

• Full Name
• Contact Information (Email and Phone Number)
• Description of the grievance
• Date of the issue
• Any supporting documents or screenshots

Phone

Call us at: 9052000669
Our customer support team is available from [10:00 AM – 7:00 PM ]

Postal Address

2nd Floor, Vanijya Complex, Beside Bajaj Electronics, KPHB, Hyderabad-500085, Telangana, INDIA.
care@easymedicalcertificate.com

4. Grievance Redressal Officer

We have appointed a dedicated Grievance Redressal Officer (GRO) to oversee the resolution of complaints.

Grievance Redressal Officer
Name: N Bhupathi
Email: nbhupathi@gmail.com
Phone: 9052000669

5. Resolution Process

1. Acknowledgment: Your grievance will be acknowledged within 24-48 hours of receipt.
2. Review: The GRO will thoroughly review your complaint and may contact you for additional details, if necessary.
3. Resolution: We aim to resolve grievances within 7 business days.
4. Closure: Once resolved, you will receive a detailed response outlining the resolution and any actions taken.

6. Escalation

If you are not satisfied with the resolution provided by the GRO, you may escalate your complaint to a higher authority by contacting [Insert Contact Details for Escalation, if applicable].

7. User Responsibilities

To ensure a smooth grievance resolution process, users are requested to:

1. Provide accurate and complete information when submitting grievances.
2. Cooperate with our team during the resolution process.
3. Avoid submitting false or misleading complaints.

8. Updates to This Policy

We reserve the right to update this policy from time to time. Changes will be posted on this page, and users are encouraged to review it periodically.

9. Contact Us

If you have any questions about this policy or need assistance, please reach out to us.

• Email: info@easymedicalcertificate.com
• Phone: 9052000669

Thank you for trusting EasyMedicalCertificate.com. We value your feedback and are committed to resolving your concerns efficiently.